Return & Refund Policy

Last updated: September 14, 2026

At ELEVATED™, we want you to feel confident in every purchase. If something isn’t quite right, our Customer Care team is here to help make the process simple and straightforward.

Eligible purchases are covered by our 60-Day Money-Back Guarantee, subject to the conditions below.

60-Day Money-Back Guarantee

Changed your mind, ordered the wrong size, or simply decided the item isn’t right for you? That’s okay.

You may request an eligible return within 60 days of delivery.

To qualify for a return, the item must be:

• Unworn and unwashed
• In its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with its original packaging and included accessories, where applicable
• Accompanied by proof of purchase, such as your order number or confirmation email

For hygiene reasons, items that have been worn, washed, soiled, altered, or damaged after delivery may not be eligible for return.

Please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

How to Start a Return

Starting a return is simple.

Contact our Customer Care team at contact@wearelevated.com or through our Live Chat and provide:

• Your order number
• The email address used to place your order
• The item you would like to return
• A brief reason for the return

Our team will review your request and provide the appropriate return instructions.

Please do not send your order back to the address shown on the original shipping label. The correct return instructions will be provided after your return request has been reviewed.

Return Shipping

For standard returns, including change-of-mind, fit, size, color, or preference-related returns, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been completed.

ELEVATED™ cannot be responsible for returned packages that are lost in transit before reaching the designated return location.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 60 days of delivery.

Contact contact@wearelevated.com or reach us through Live Chat and provide:

• Your order number
• A brief description of the issue
• Clear photos or a short video showing the issue, where appropriate

Please inspect your order after delivery and contact us as soon as reasonably possible if you discover a problem.

Once our team has reviewed the issue, we’ll provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or another suitable resolution at no additional cost to you.

If we confirm that the item was damaged, defective, or incorrectly supplied, you will not be responsible for applicable return shipping costs.

Exchanges

Need a different size or color? Contact our Customer Care team and we’ll help you with the available options.

Exchange requests must be made within 60 days of delivery, and items must meet the same eligibility conditions described in this policy.

Because inventory can change quickly, we cannot guarantee that a particular size or color will remain available while an exchange is being processed.

If your preferred replacement is unavailable, our team will help you with the available alternatives.

Refunds

Once your returned item has been received and inspected, we’ll notify you about the status of your refund.

If your return is approved, the eligible refund will be issued to your original payment method.

After the refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account. Processing times vary depending on your bank, card issuer, or payment provider.

Please note that original shipping charges are non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.

Missing or Delayed Refunds

If you’ve received confirmation that your refund has been processed but have not yet received the funds:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as posting times can vary.
3. Contact your bank, as additional processing time may be required.

If you’ve completed these steps and still haven’t received your refund, contact us at contact@wearelevated.com and our team will assist you.

Order Cancellations & Changes

Need to cancel your order or change something after placing it? Please contact us as soon as possible.

Orders may be cancelled or modified within 24 hours of purchase, provided the order has not already entered processing, fulfillment, or shipment.

To request a cancellation or modification, contact us at:

Email: contact@wearelevated.com
Live Chat: Available at wearelevated.com

We’ll do our best to accommodate your request.

However, orders are processed quickly. Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

If we cannot cancel your order in time, you may request an eligible return after receiving it in accordance with our 60-Day Return Policy.

If an eligible cancellation is successfully completed before fulfillment, the refund will be issued to your original payment method.

Incorrect Shipping or Order Information

Please review your order details carefully before completing your purchase.

If you notice an incorrect:

• Shipping address
• Name
• Email address
• Size
• Color
• Quantity
• Other order information

please contact us as soon as possible.

We’ll do our best to update the information before processing begins, but we cannot guarantee that changes can be made once the order has entered fulfillment or shipment.

Customers are responsible for providing complete and accurate shipping information at checkout.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been:

• Worn
• Washed
• Soiled or stained
• Altered
• Damaged after delivery
• Returned in a condition that prevents resale

Items specifically marked Final Sale may also be non-returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Bundle & Promotional Orders

Items purchased as part of a bundle, multi-buy offer, or promotion may be returned within the applicable 60-day return period, subject to the eligibility requirements of this policy.

If only part of a discounted bundle is returned, the refund may be recalculated based on the promotional pricing and the items you choose to keep.

For example, if your original discount depended on purchasing multiple items and you return one or more of those items, the remaining products may no longer qualify for the original bundle discount.

Any applicable adjustment will be reflected in the final refund amount.

If your purchase included a free promotional product or gift, we may require that item to be returned along with the qualifying purchase. If it is not returned, its stated value may be deducted from the eligible refund where permitted.

Return Conditions

All returned items are inspected after they are received.

ELEVATED™ reserves the right to decline a return or adjust the eligible refund when an item does not meet the return conditions stated in this policy, subject to applicable consumer protection laws.

Please package returned products carefully to prevent damage during transit.

We recommend retaining your return tracking information until your refund or exchange has been completed.

Need Help?

Have a question about a return, refund, exchange, cancellation, or your order?

Our Customer Care team is here to help.

Email: contact@wearelevated.com
Live Chat: Available at wearelevated.com
Website: https://wearelevated.com

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.

ELEVATED™