Refund Policy

Refund & Return Policy

90-Day Return Policy — Unopened Products Only

We offer a 90-day return policy for products that are unopened and unused. You have 90 days after receiving your order to request a return, provided the product remains in its original, sealed condition.

To qualify for a return:

  • Condition: The product must be unused, unopened, and sealed, with no signs of tampering or damage.

  • Packaging: The product must be returned in its original packaging, including the original bottle, seal, box, or other packaging supplied with the product.

  • Proof of Purchase: A valid receipt, order confirmation email, or other proof of purchase is required.

Opened or used NutroWin® dietary supplement products generally cannot be returned due to hygiene, safety, and product integrity considerations.

90-Day Satisfaction Guarantee — Opened Products

If you have opened and used a NutroWin® product and are not satisfied, we want to make the process as simple as possible.

Our 90-Day Satisfaction Guarantee may allow eligible customers to receive a refund without returning the opened product.

To qualify:

  • You must have used the product consistently and as directed for at least 14 days.

  • Your request must be submitted within 90 days of delivery.

  • The guarantee applies to your first order only.

  • The guarantee is limited to one refund per household.

  • Refunds are not provided solely because of taste, personal preference, or subjective dissatisfaction unrelated to the product being defective or incorrectly supplied.

  • We may request brief feedback regarding your experience to help us improve our products and customer service.

To request a refund under this guarantee, contact:

support@nutrowin.com

NutroWin® reserves the right to review refund requests individually and to deny requests that do not meet the requirements of this policy or that appear fraudulent or abusive.

Order Cancellations

Orders may be cancelled within 3 hours of being placed.

After this period, orders may enter our fulfillment or processing queue and may no longer be eligible for cancellation.

If an order cannot be cancelled because it has already entered processing or shipment, you may still be eligible to return the product after delivery, provided the requirements of this Refund & Return Policy are satisfied.

To request a cancellation, contact us as soon as possible at:

support@nutrowin.com

Free Gifts & Promotional Items

Free gifts, bonus items, promotional products, and post-purchase promotional items are generally not eligible for separate returns or refunds.

If a promotional offer requires you to purchase an eligible product in order to receive a free item, and you return the qualifying product, we may require the promotional item to also be returned.

If the promotional item is not returned when required, we may deduct the applicable value of the promotional item from the refund, to the extent permitted by applicable law.

Limited-time promotional offers may be subject to additional terms disclosed at the time of purchase.

Shipping Fees

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part, such as sending the wrong product.

If a package is refused at delivery or returned to us without prior authorization, any applicable return shipping, handling, or other costs may be deducted from the refund where permitted by law.

If you experience an issue with your delivery, please contact us before refusing or returning the package so that we can help resolve the issue.

Email: support@nutrowin.com

Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, please contact us at:

support@nutrowin.com

We may initiate an investigation with the applicable shipping carrier.

Refund or replacement eligibility for packages reported as lost may depend on the outcome of the carrier investigation and the circumstances of the shipment.

NutroWin® is not responsible for packages that cannot be delivered because of an incorrect or incomplete shipping address provided by the customer.

If a package is confirmed as delivered to the address provided at checkout, additional information or documentation may be requested before a refund or replacement is considered.

Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, incorrectly supplied, or otherwise materially different from what you ordered, contact us as soon as reasonably possible.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Photographs of the product and packaging where applicable.

Contact:

support@nutrowin.com

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Chargebacks & Payment Disputes

If a chargeback or payment dispute has been opened with your bank, card issuer, or payment provider, we may be unable to issue a separate refund while the dispute remains active.

We encourage customers to contact us directly first so that we can investigate and attempt to resolve the issue as quickly as possible.

Email: support@nutrowin.com

Nothing in this section limits any rights you may have under applicable consumer protection or payment laws.

Subscriptions & Recurring Orders

Subscription Refund Eligibility

If you purchase NutroWin® through a subscription or recurring-order plan, the 90-Day Satisfaction Guarantee applies only to the customer's first shipment, unless otherwise stated on the applicable offer.

Subscription renewal orders are generally not eligible for the first-order satisfaction guarantee.

Customers are responsible for managing or cancelling their subscriptions before the next scheduled renewal.

Automatic Renewal

If you choose a subscription or recurring-order option, your subscription will automatically renew according to the billing and delivery frequency selected at checkout unless you cancel it before the next scheduled renewal.

You authorize NutroWin® and its applicable payment provider to charge your selected payment method for each renewal according to the subscription terms displayed at checkout.

The applicable renewal frequency and price will be displayed during the subscription purchase process.

Subscription Cancellation

You may cancel your NutroWin® subscription at any time.

To avoid the next recurring charge, cancellation should be completed at least 24 hours before your next scheduled billing date.

You may cancel through your available customer account or subscription management portal, or by contacting:

support@nutrowin.com

Cancellation will prevent future scheduled renewals but generally does not automatically refund charges that have already been successfully processed.

If a renewal order has already entered processing or fulfillment, it may no longer be possible to cancel that shipment.

Billing Information

You are responsible for providing current, complete, and accurate billing and payment information.

You agree to promptly update your payment information, billing address, email address, and other relevant account information when necessary.

Changes may be made through your customer account or by contacting:

support@nutrowin.com

Exceptions / Non-Returnable Items

Certain products may not be eligible for return or refund, except where required by applicable law.

These may include:

  • Opened or used dietary supplements;

  • Products returned without prior authorization;

  • Products damaged through customer misuse or improper storage;

  • Products purchased through unauthorized third-party sellers;

  • Free promotional products or gifts;

  • Gift cards, where applicable; and

  • Products specifically identified as final sale.

If you are unsure whether your order qualifies for a return or refund, contact us before sending anything back.

Exchanges

Because dietary supplements are consumable products, we generally do not offer direct exchanges for opened or used products.

If you received the wrong or defective product, please contact us at:

support@nutrowin.com

We will review the situation and determine whether a replacement or other resolution is appropriate.

European Union — 14-Day Cooling-Off Period

If applicable law gives customers in the European Union or other jurisdictions a statutory right to cancel an order within a specified cooling-off period, nothing in this policy is intended to remove or restrict those rights.

However, certain exceptions may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.

Where applicable, customers should review their statutory consumer rights and contact NutroWin® as soon as possible if they wish to exercise those rights.

Refund Processing

Once we receive and review an eligible return or approve an eligible refund request, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow up to 10 business days for NutroWin® to process an approved refund.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received an approved refund after 15 business days, please contact us at:

support@nutrowin.com

How to Request a Return or Refund

To request a return, refund, or assistance with an order, contact:

NutroWin® Customer Support

Email: support@nutrowin.com

Please include your:

  • Full name;

  • Order number;

  • Email address used for the purchase; and

  • Reason for your return or refund request.

Please do not send products back without first contacting us and receiving return instructions.

NutroWin® reserves the right to review each request in accordance with this policy and applicable law.

Thank you for choosing NutroWin®.