SHIPPING POLICY

At ELEVATED™, we want receiving your order to feel just as effortless as wearing it. Every order is carefully processed, packed, and shipped with tracking so you can follow it along the way.

Order Processing

Orders are typically processed within 1–3 business days after your order and payment have been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional events, holidays, new product launches, or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience during these periods.

Shipping & Delivery

We offer FREE tracked standard shipping on eligible ELEVATED™ orders.

Estimated delivery times after dispatch:

Delivery times are estimates and begin after your order has been processed and dispatched.

Carrier delays, customs processing, severe weather, public holidays, or other circumstances outside our control may occasionally affect delivery times.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow a short period for tracking information to become active after your package has been handed over to the carrier.

If you haven't received your tracking email, please check your spam or junk folder.

Still can't find it? Contact us through Live Chat or email contact@wearelevated.com, and our Customer Care team will be happy to help.

Multiple-Item Orders

When you purchase multiple ELEVATED™ items, we aim to ship your entire order together whenever possible.

In some circumstances, items may be dispatched separately due to fulfillment or logistical requirements. If this happens, your packages may arrive at different times.

You will not be charged additional shipping fees if we divide your order into multiple shipments.

Incorrect Shipping Information

Please carefully check your shipping information before completing your purchase.

If you notice an incorrect or incomplete address after placing your order, contact us as soon as possible through Live Chat or at contact@wearelevated.com.

We'll do our best to update your information before your order is processed. Once an order has been dispatched, however, we may not be able to modify or redirect the shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where applicable, these charges are determined by local authorities and may be the responsibility of the recipient unless otherwise stated at checkout.

Customs processing may occasionally extend the estimated delivery time.

Delayed or Missing Packages

Although most orders arrive within the estimated delivery window, occasional carrier delays can occur.

If your tracking hasn't updated for an extended period or your package has not arrived within a reasonable period beyond the estimated delivery window, please contact us.

Our Customer Care team will review the tracking information and help determine the appropriate next steps.

Need Help With Your Delivery?

We're here to help make your ELEVATED™ experience as smooth as possible.

Live Chat: Available directly through our website
Email: contact@wearelevated.com

For order-related enquiries, please include your order number and the email address used at checkout so we can assist you faster.

ELEVATED™
Confidence, Elevated.